Your Atelier Bamboo Purchase
Atelier Bamboo uses DHL Express for all domestic and international deliveries.
We ship worldwide, excluding any OFAC (Office of Foreign Assets Control) sanctions countries in accordance with the law of UAE, as well as Qatar, as per “Qatar Customs Regulations”.
When you complete your order, you’ll be able to see your total order amount, including the product price and shipping cost when you check out.
The shipping cost is calculated based on the shipping method, volumetric weight and final destination.
You will receive the tracking number after processing your order.
Shipping Delivery Timings
Once the order is received at Atelier Bamboo, we will immediately process it. If we receive any order after 3:00 PM Dubai time, it will be processed on the second working day.
For domestic deliveries and all the GCC countries - we estimate a delivery time of 1-2 working days.
For Europe the estimated delivery time will be 3-4 working days.
For the Rest of the World, we estimate a delivery time of 3-5 working days.
You will be notified via email with the tracking number once your product (s) has been shipped.
Due to COVID-19, we may experience increased delivery times when shipping to customers outside of the UAE. Please bear with us and don't hesitate to contact us if you have any questions: email@example.com
Import Custom Duties & Taxes
All Atelier Bamboo creations are shipped from the UAE. Please note that customs duties and taxes may apply. All our prices exclude custom duties and taxes, as we can’t predict or control what these charges may be.
Upon arrival to the destination country, international orders may be subject to duties and taxes by the destination country's Customs and Duties department.
These and all the related charges are the responsibility of the customer and must be paid in order to release your Atelier Bamboo purchase from the relevant Customs and Duties department of the destination country.
We are here to help you embark smoothly on this Atelier Bamboo Voyage. If you need further assistance, please contact us: firstname.lastname@example.org